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Stage Coach Lodge Reservation Portal — Redesigning reservation management, free cancellation timers, room specification modals, multi-room price totals ($8,532.02), and categorized amenity overlays.
Simplifying post-booking reservation edits and multi-room pricing transparency.
Guests booking Stage Coach Lodge struggled to modify dates, check cancellation countdowns, assign guest names to multi-room bookings, or view detailed ADA room specifications without calling hotel support.
Build a self-service reservation modification hub featuring 4 quick action buttons (Resend Email, Modify, Cancel, Print), a 25-day free cancellation timer, multi-room guest name editing, and modal room specs.
Detailed walkthrough of the 5 reservation & room modification screens.
Display clear countdown status ("Cancellation is Free for 25 days 15 Hours") alongside 4 quick actions: Resend Email, Modify Reservation, Cancel Reservation, Print.
Provide complete room details (4 Persons capacity, KQQ beds, 332 ft² size, Ocean View, 6th Floor) and monthly daily rate calendar ($92.87 to $128.00).
Assign individual guest names across multiple booked rooms (Room 1: Double Queen Bed, Room 2: Supreme King Deluxe) or check "Assign Same Guest Name to All".
Manage complex multi-room reservations (Room 1, 2, 3, 4, 5) with individual Release Room controls, Virtual Tour links, and $8,532.02 Grand Total calculator.
Organize room amenities into clear icon cards (Non-Smoking, Refrigerator, Microwave, Desk, Pets Not Allowed, Hair Dryer, Direct TV, Wireless Internet).
Reservation conversion and self-service gains post-relaunch.
Multi-room pricing engine handled complex 5-room group reservations smoothly.
Transparent countdown timer built guest trust and reduced support inquiries.
Detailed accessible feature modals ensured complete booking clarity.
Senior Product Designer