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Redesigning Enterprise Hotel PMS — Optimizing daily arrival queues, payment card processing, interactive room board popovers, gateway surcharge settings, and 10-day occupancy timelines.
Modernizing legacy hotel software to eliminate check-in queues and payment surcharge confusion.
At high-occupancy properties like Yosemite Westgate Lodge, front-desk staff struggled with fragmented reservation lists, un-tracked payment card options, and slow room status lookups during peak 15/17 arrival waves.
Re-architect core PMS screens into an intuitive, high-density desktop portal with real-time arrivals counters, contextual hover tooltips, payment method ledgers, and interactive 10-day occupancy grids.
Front-desk agents operating in fast-paced hotel environments need high-density information layouts that minimize clicks and prevent task switching during guest check-in waves. The redesign strategy prioritized zero-latency accessibility: surface critical reservation statuses, guest balances, and room readiness at a single glance.
By implementing color-coded status badges, contextual hover cards for quick folio previewing, and a unified 10-day occupancy timeline, we reduced cognitive load for staff and eliminated manual cross-referencing across disconnected software modules.
Detailed walkthrough of the 5 primary interface modules matching the actual system screens.
Display live operational stats (15/17 Checked-In Arrivals, 21 Stayovers, 11/11 Departures, 17 Booked, 12 Cancelled) with instant tabbed filtering.
Streamline card tokenization, cash/check payments, and folio balance settlement with a clear $3,000.00 status pill.
Visual card grid for rooms (QQ 101 deluxe, QQ 503) featuring hover tooltips for maintenance, special instructions, and housekeeping.
Configure fixed dollar ($70) or percentage (0.00%) surcharge rules across 10 major payment methods.
Display daily occupancy percentages (92.30%, 82.54%, 72.92%) across room numbers with a color-coded status legend.
Operational performance gains at Yosemite Westgate Lodge post-deployment.
Front-desk staff processed 90% of daily arrivals in under 2 minutes per guest.
10-day timeline grid provided instant room status awareness across 48 units.
Standardized surcharge rules across VISA, AMEX, Cash, and Discover.
Senior Product Designer